Agent 3.2.0

We have prepared a new Public Release!

@Marketing, @Sales, @Pre-Sales
Please feel free to distribute this release note to your partners and customers!

Summary:

Agent 3.2.0 includes several exciting new features and enhancements, as well as bug fixes. The main highlight of this release is the five new languages that we have started to support. We have also added the option where Admin can select which languages are displayed in the Agent Configuration settings so that agents can only select from the languages that are relevant to their business needs can. This release also includes several bug fixes, ensuring that Agent 3.2.0 is more stable and reliable than ever before.

Upgrade to Agent 3.2.0 today to take advantage of these new features and enhancements, and to experience a better, more efficient workflow.

New Features:

• New Language added for Agent UI and Selecting Agent Language on the Language Setting page of dashboard.

  • Hebrew

  • Polish

  • Thai

  • Chinese

  • Spanish

• DEMO for Language Support

Open

• Additional Alert when sending email:

  • Using this feature user can display an additional alert window to the user based on the classification value.

  • Open

    

• DEMO for Additional Alert Message:

Bug-Fixes:

• GVClient: Outlook error messages -> item was deleted

• SelectableByWhitelist option not working

• Arabic characters in Outlook metadata get corrupted when non-unicode charset is used in message

• Outlook headers getting written twice - not overwriting existing header

• False positive alert due to Microsoft Windows Unquoted Service Path Enumeration

• Hover over change for customer

• Logo in the left corner is blurred on agent UI

• Toolbar icon not visible change it to white

• GVClient: Improve resize of browser window