Slowness in receiving AI-ML Suggestion

Scenario - Slowness in receiving AI/ML Suggestion

Problem Description

Agent is taking more than 5 minutes to produce the classification suggestion.

Solution

The suggestion prompt timestamp is defined in the below file which is present on the machine where the agent is installed

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\GVClient.Service\GVClient_Service_Properties.config.json

The suggestions prompt can be made faster by updating the below variable with a smaller value like 3000 i.e., 3 secs

"FileTextEventDebounceMilis": 3000

Restart the Getvisibility service.

The slowness can also occur when GVClient Service has lost connectivity to the Kafka bus. Verify the status of Kafka bus before reporting the issue.