Unable to open Synergy dashboard

Unable to open the Synergy dashboard

If certain services like Dashboard, Fabio are not working then it might cause issue with opening of Synergy dashboard.

Supporting Services

Below services are involved in supporting the Getvisibility Platform. They need to be up and running

• Kafka

• Postgresql

• Consul

• K3s

K3 service is running as systemd service and its status can be known by running “systemctl status k3s” on the CLI of the Getvisibility Management Server.

If the service is not running then execute “sudo systemctl start k3s.service”

The basic level of health checkup of the remaining services can be performed by using the Rancher Web UI.

Status of individual services by following the steps mentioned below

The keyword “Active” is the current status of the service, which means the service is up.

Open

Note: The rancher Web UI link will be shared by the Getvisibility team

Collecting Logs

The logs of the service can be accessed by selecting the service and clicking on it

Click on the triple dot sign present on the right most end of the service and click on the “view logs”

Open

Note: The rancher Web UI link will be shared by the Getvisibility team

Agent’s Service Logs

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\GVClient.Service\Logs

Agent Service logs

%appdata%\GVClient.Service

%appdata%\GVClient.Plugins

%appdata%\GVClient.UIWPF