Synergy Support: Generate Installation Logs

Getvisibility Synergy product uses an agent installed on the endpoints to facilitate communication between the Server, where product is installed, and File Explorer/Office plugins, that allow the users to classify files as per your Organization’s policies.

This agent can be deployed using different methods, from installing manually by the user, through deployment via GPO policy and by different deployment solutions such as SCCM, Intune, ManageEngine and others.

In case of a failed attempt, you can use the below method to generate installer logs that can be shared with the Support team during troubleshooting.

See more: https://getvisibility.atlassian.net/wiki/x/AYADIw

To generate installer logs, you will need to add the below parameter to the installation command, this can be used either with calling the installer manually or when deploying using deployment solutions mentioned above.

After the above command is executed, you will find a log in the folder above.