Contents
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Prepared By
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Reviewed By
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Date
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Document Version
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Ashima Agarwal
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Artem Kalaitan
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5-July-2022
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V1
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This document contains multiple knowledge articles related to Synergy.
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Refer the attached document for the detailed information about the process
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| title | GV Icon is greyed out |
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Reach out to the Getvisibility team support@getvisibility.com in case of this issue is encountered
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Refer the attached document for the detailed information about the process
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| title | Agent not receiving suggestions |
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| title | Agent not receiving ML based suggestions |
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| title | Citrix/vSphere incompatibility |
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| title | UIWPF Loader Crashed |
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| title | Slowness in receiving AI/ML Suggestion |
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| title | Agent does not receive newest configuration |
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| title | Configuration Wizard unable to push the json on the Dashboard |
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| title | Agent not listed on the Agent management console |
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| title | Firewall Whitelisting – Synergy |
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| title | Supporting Services – Synergy |
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| title | Collecting Logs – Synergy |
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| title | Kafka service Down |
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Agent cannot connect to the GV Management Server because of network restrictions
Solution
Add a rule on the Network Firewall to allow the agent to communicate with the backend Getvisibility server on port 59093
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Classifier needs to re-configured to consume the files of bigger size and also spend more time on processing the files before timing out
Reach out to the Getvisibility team support@getvisibility.com in case of this issue is encountered
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Refer the attached document for the detailed information about the process
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| title | The classifier service is down |
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Reach out to the GV team support@getvisibility.com to make the required changes to the regex pattern
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misconfigured in the background
Solution
The regex pattern is mis-configured misconfigured and won’t trigger on the expected pattern.
Reach out to the GV team to make the required changes to the regex pattern
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Check the version defined in the agent configuration, it should be the same as the version of the agent installed but only till the first decimal value.
For Example, for the agent with version 2.9.0 will be compatible with the configuration with the version defined as “2.9”
The snippet of the agent configuration:
{ "id": "8e808d12-fdc4-4fc9-8938-853b0a4a5d3d", "timeStamp": "2021-12-15T10:45:07.523+01:00[Europe/London]", "version": "2.9", "notes": "Sample configuration": { "id": "e16409a7-1700-4153-9090-3955bc2f0ae8", "tags": [ "Public", "General Business Use", "Confidential", "Highly-Confidential" ] }, |
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Refer the attached document for the detailed information about the process
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| title | The agent and the audit service are not running |
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If the user is facing the issue that excel is working slow then in the config of the agent change the excelTextForwardingActive = False, this will help resolve the issue.
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A generic solution is to capture the logs as per the document attached.
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| title | Excel App crashing |
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We do not support mobile solutions but sometimes clients will install software using the install packages on the MDM devices like Microsoft System Center Configuration Manage (SCCM),Google - Workspace1 and Apple - Jamf.
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This is a known issue and will be resolved in future releases.
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| title | Unable to install agent because of limited access level |
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| title | Unable to Install agent in the offline environment |
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| title | Unable to open Synergy dashboard |
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| title | License Management Process |
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| title | License Management Process |
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Troubleshooting Synergy with Sentry
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Synergy Agent - AutoUpdate Feature
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Deploy MSI for Synergy Product
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Deploy MSI for Synergy Product
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Deploy MSI for Synergy Product
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Deploy MSI for Synergy Product
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Deploy MSI for Synergy Product
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Refer the attached document for the detailed information about the process
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