Scenario - Slowness in receiving AI/ML Suggestion
Problem Description
Agent is taking more than 5 minutes to produce the classification suggestion.
Solution
The suggestion prompt timestamp is defined in the below file which is present on the machine where the agent is installed
C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\GVClient.Service\GVClient_Service_Properties.config.json |
The suggestions prompt can be made faster by updating the below variable with a smaller value like 3000 i.e., 3 secs
"FileTextEventDebounceMilis": 3000 |
Restart the Getvisibility service.
The slowness can also occur when GVClient Service has lost connectivity to the Kafka bus. Verify the status of Kafka bus before reporting the issue.