Scenario GV Icon is greyed out
Problem Description
The GV agent ribbon shows grayed out on opening any MS office application for example MS Word.
The issue can occur because any of the following reasons:
Potential Cause 1
Agent cannot connect to the Getvisibility Management Server because of network restrictions
Solution
Add a rule on the Network Firewall to allow the agent to communicate with the backend Getvisibility server on port 59093
Potential Cause 2
Agent hasn’t received the configuration to activate itself.
Solution
Push the configuration from the agent configuration wizard of the dashboard
Potential Cause 3
The Kafka service might be down
Solution
Follow the Prerequisites section to check the status of the Kafka Service
