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Info

The Office Add-ins will only work when the Synergy Agent is installed on user machines.

MacOS - https://getvisibility.atlassian.net/wiki/x/JAAeDw

Windows - /wiki/spaces/GS/pages/230523071

Note

Endpoints must be able to reach the cluster reliably and have a trusted SSL certificate. If these conditions are not met, the Office Add-ins may not load properly, potentially disrupting users' work.

For example, if the Outlook add-in fails to load, it may prevent users from sending emails.

Table of Contents

Table of Contents

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Before you start the installation process, please make sure you meet the following prerequisites:

Note

Please contact Getvisibility Support to enable your deployment to

be to

offer support for Mac / Office Web Applications. Until this step is completed you will not be able to progress any further.

  1. Office365 Admin Center: Ensure that you have access to Office365 Admin Center.

  2. Requirements for user machines

    1. Synergy Agent installed

    2. Requirements for each platform:

      1. Windows:

        1. Office Version: Office 365 subscription plans.

        2. Browser: Internet Explorer 11 or later, Microsoft Edge (latest version).

      2. Mac:

        1. Office Version: Office 365 subscription plans.

        2. Browser: Safari (latest version).

      3. Web:

        1. Office Version: Office on the web (formerly Office Online) or Office 365 subscription plans.

        2. Browsers:

          1. Microsoft Edge (latest version)

          2. Google Chrome (latest version)

          3. Mozilla Firefox (latest version)

          4. Apple Safari (latest version)

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