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| Code Block |
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07/12/2023 20:23:15.012 [ T20\AgentEdgeConnectivityManager.ManageConnection] [OfficeVersionNumber: 16.0.16529.20118, OfficeVersionName: O365BusinessRetail] [CpuCores: 1] [TotalMemory: 7.9GB] INFORMATION: Connection was aborted: System.AggregateException: One or more errors occurred. (An error occurred while sending the request.) ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.IO.IOException: The decryption operation failed, see inner exception. ---> System.ComponentModel.Win32Exception (0x80090327): An unknown error occurred while processing the certificate. |
Symptoms seen in the agent include
No ML Suggestions
Failure to update configuration
Where Agents are newly deployed - a greyed out Add-in within the MS Office suite
No reporting statistics
Problem
- The agent certificate has expired
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There are 2 possible solutions for this depending on the user’s needs:
If you wish to upgrade the current version of the Agent:
Please Install the latest agent version 3.3.2 -
NOTE - When deploying the MSI to endpoints an InstallerConfig.json is required also. Please see Admin guide Agent - installerConfig.json or contact support for more information.Download link available until 21 July - https://we.tl/t-RiiFkDcwPY
Please contact support@getvisibility.com after this date
If the user wants you wish to stay on the current version of their agents (user doesn’t want any upgrade): the agent
NOTE: Make sure the following setting is set to “false“ in your Expert Mode config:
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