Contents

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Prepared By

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Reviewed By

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Date

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Document Version

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Ashima Agarwal

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Artem Kalaitan

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5-July-2022

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V1

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Introduction

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Agent cannot connect to the GV Management Server because of network restrictions

Solution

Add a rule on the Network Firewall to allow the agent to communicate with the backend Getvisibility server on port 59093

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The classifier is timing out while processing the document's content

Solution

Classifier needs to re-configured to consume the files of bigger size and also spend more time on processing the files before timing out

Reach out to the Getvisibility team support@getvisibility.com in case of this issue is encountered

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The classifier service is down

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The regex is mis-configured in the background

Solution

The regex pattern is mis-configured and won’t trigger on the expected pattern.

Reach out to the GV team to make the required changes to the regex pattern

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The configuration pushed is not compatible with the Agent

Check the version defined in the agent configuration, it should be the same as the version of the agent installed but only till the first decimal value.

For Example, for the agent with version 2.9.0 will be compatible with the configuration with the version defined as “2.9”

The snippet of the agent configuration:

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The agent and the audit service are not running.

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We do not support mobile solutions but sometimes clients will install software using the install packages on the MDM devices like Microsoft System Center Configuration Manage (SCCM),Google - Workspace1 and Apple - Jamf.

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