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Problem Description
The GV agent ribbon shows grayed out on opening any MS office application for example MS Word.
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The issue can occur because any of the following reasons:
Potential Cause 1
Agent cannot connect to the Getvisibility Management Server because of network restrictions
Solution
Add a rule on the Network Firewall to allow the agent to communicate with the backend Getvisibility server on port 59093
Potential Cause 2
Agent hasn’t received the configuration to activate itself.
Solution
Push the configuration from the agent configuration wizard of the dashboard
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Potential Cause 3
The Kafka service might be down
Solution
Follow the Prerequisites section to check the status of the Kafka Service
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