Troubleshooting roubleshooting Synergy with Sentry
Contents
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Clicking on the Project name, user will navigate to the Project Details page which provides an overview over errors, performance, and the health of your releases.
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Figure 6
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This page gives the options to filter the details of the project based on Environment or the number of days (defaulted to 14 Days).
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Figure 7
The four cards displayed on the project details page is as below:
Crash free sessions - The percentage of sessions in the provided time range that did not terminate in a crash of the application is the crash-free sessions number.
Crash free users - The percentage of distinct users that did not suffer a crash during the specified time period is the crash-free user’s number.
Number of releases - This shows the number of releases for this particular project.
Apdex - This is a statistic for tracking and measuring user satisfaction based on the reaction times of your application.
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Figure 8
There are two graphs displayed on the screen which can be toggled using the display option. The total 8 graphs that can be viewed are:
Crash free sessions
Crash free Users
Number of errors
Number of sessions
Number of transactions
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Figure 9
On the very bottom of the Project Detail page the consolidated view of the issues is displayed, with a clickable link that will navigate to the details of the issue.
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This page displays information about errors in your application. This page is like an overview of all the issues in the project. The user can view the issue by filtering based on Project, Environment and Time.
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Figure 11
The page is organized into tabs, each corresponding to a list of issues.
All Unresolved: All unresolved issues, including issues that need review.
For Review: Issues that need to be reviewed; for-review issues are a sub-set of all unresolved issues.
Ignored: All ignored issues.
Saved Searches: Select from a set of recommended and custom saved searches. The name of the tab changes based on your selection. The different options here are:
Assigned to Me
Errors Only
My Issues
Needs Triage
New Today
Unhandled Errors
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Figure 12
For each issue, the page displays:
Error type and message: Like in the example below it says Consumer Error
Brief description of the issue: “ssl://Focus-server.forcepoint…
Associated project: Synergy-1H
Issue timing: 11 min ago-2mo Old
Graph: Shows a 24-hr timeline of the issue.
Events: This is the number of similar events in the last 14 Days i.e. 1.6k
Users: Number of users facing the same issue. E.g., 1
Assignee: To whom is the issue assigned from the team to work on.
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Figure 13
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This page helps you to gain further insight into the source of the issue and the impact it has on your application's users. The color on the issue name describes types of issue as below:
Error - orange
Info - blue
Warning - yellow
Fatal - red
Debug - gray
Sample – purple
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Figure 14
The multiple tabs that can been seen on this page are:
Details: This is the default tab when user opens the Issues and it has all the details about the issue like IP address, Server Name, OS, Environment etc.
Activity: This tab logs all the activity related to the issue like if there are any status change or if any user has posted comment on the issue.
User Feedback: If user has provided any information, it will be displayed here.
Attachments: The attachments related to the issue can be found on this tab
Tags: Tags help in indexing and searching the issue on various categories.
Events: This tab will categories the issues based on the events occurred on that day.
Merged Issues: If there are issues merged it will be displayed here.
Similar Issues: Similar kinds of issues are displayed on this tab.
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Figure 15
If the user scrolls below on the Detail tab, he will be able to see the breadcrumbs. Sentry creates a trail of activities that occurred prior to an issue by using breadcrumbs. These events are comparable to standard logs, but they have the ability to record more structured data.
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Link Jira Issue: User can link the issue to Jira using the link present on the right side of the Issue Detail page. All the Details are pre-populated while creating the issue.
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Figure 17
Figure 18
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User can also create new alerts as per the events he wants to get notified immediately. List of conditions can be selected from the below displayed options.
Figure 30
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Figure 31
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This page logs all the activity related to the application that has taken place like if there are any new user, or new project.
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Figure 35
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